Frequently Asked Questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Are your products ethically made?
Absolutely. At ANARNÈ, we believe fashion should be beautiful—inside and out. We work with skilled artisans and responsible production partners who share our values of fair wages, safe working conditions, and sustainable practices. Every piece is made with care and integrity.
Do you offer gift packaging?
Yes, we offer elegant gift packaging options at checkout. You can also include a personalized message to make your gift extra special.
Are custom or made-to-measure orders available?
At this time, we do not offer custom sizing. However, we’re working toward expanding our range and may offer personalized options in the future.
Do you offer discounts or first-time buyer codes?
Yes! First-time customers can enjoy a welcome discount by subscribing to our newsletter. We also run seasonal offers and special promotions for subscribers.
Do you offer COD (Cash on Delivery)?
Yes, we offer Cash on Delivery within the UAE. COD availability may vary by location, and applicable charges will be shown during checkout.
